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Aeromexico Airlines Mexico City Office informs travelers of the airline's baggage policy. Passengers are allowed to carry one carry-on bag and one personal item, with size and weight restrictions based on class of service. Checked baggage varies by route, type of ticket, and frequent flyer class, and there's an extra fee for excess baggage. The Mexico City office can also be contacted to help with any concerns regarding lost, delayed, or damaged baggage. Passengers are invited to contact the office directly for current information and assistance with baggage inquiries.