Nowadays, technology is growing day by day and every sector is advancing. The healthcare industry is also modernizing and progressing. That’s why many healthcare professionals are implementing digital healthcare solutions to advance and enhance their patients’ medication journey.
In this blog, we’ll see what the major advantages healthcare administrators feel after using healthcare queue management.
Advantages of Implementing Digital Healthcare Solutions
When implementing digital healthcare solutions in a hospital, many benefits are experienced. The following are a few of those benefits.
Simplified Appointment Booking
The primary function of digital solutions is to simplify the online appointment booking process for customers. Now, patients don’t have to visit the healthcare center personally to book an appointment with their doctor. They can schedule the appointment online by checking the appointment calendar, which includes complete details of every appointment at the healthcare center. Patients can check the date & time of the slot and book the appointment that suits their timetable. This liberty of selecting a slot of their choice improves their experience, and they tend to choose the service repeatedly.
Eliminates Long Queues
By using this software, customers have the advantage of booking an appointment online within a few clicks at any time. Consequently, they don’t have to visit the healthcare center, eliminating the long queues. Additionally, when patients make bookings online in advance, they don’t have to wait for long hours in the waiting room and lines, reducing their waiting time and providing a positive treatment experience.
Virtual Mobile Ticketing
One of the best innovations to make the patient’s treatment journey easy is using virtual mobile ticketing. This helps generate and assign tickets to patients, showing their queue numbers on mobile phones. With this, patients don’t have to wait for long hours in lines to get their queue number. The following are some beneficial virtual mobile ticketing capabilities.
- Allow pre-entry: Before actually entering the healthcare center, the patient can join the virtual waiting room.
- Automatic Notification: This option is used to send notifications to patients in case there are any changes in the queue or their booked appointment.
- Estimated Waiting Time: With this option, patients can be updated with the estimated time they have to wait before their turn for the appointment.
- Appointment Check-in: Patients can check in from their mobile phones when they visit the hospital. This is to indicate their announcement at the healthcare center.
- Feedback Option: Views and experiences are crucial to understanding the lacking points of the organization. That’s why the ticketing system sends feedback links to customers through emails. Patients can share their views and add their opinions by visiting that link.
Real-Time Information
When there are unexpected numbers of patients standing in multiple queues, it becomes difficult for the front desk staff to control them. For this reason, the queue management system provides real-time updates on upcoming appointments with the patient’s complete details. This can help staff members make suitable arrangements in advance to save time and provide a good customer experience.
Enhanced Communication
After implementing digital healthcare solutions, effective and easy communication bridges can be provided between staff members and patients. Every mode of communication, from simple text messages to emails and live chats, can be made available. With this, customers can easily communicate with staff to ask for their queries and problems.
Client Data Management
To get a positive reputation in the eyes of customers, service quality cannot be compromised. It is important to provide services that meet their preferences. That’s why the healthcare queue management system comes into use. It provides a well-organized repository so that crucial information and data of patients can be added. Information about their treatment, contact details, medicines, appointed doctor, etc., can be added. This helps in making treatment plans accordingly to provide specialized and safe treatment.
Staff Management
If staff members are working in a stressful and hectic environment, this might affect their performance and the reputation of the organization. However, digital healthcare solutions help in the staff management of the healthcare center. Information like contact details, experience, skills, over-timings, and academic qualifications can be managed by creating individualized profiles for every client. This can help in allotting duties accordingly.
Seamless Integration
The major motive of healthcare organizations is to provide relaxable and safe medication, and for this, hospitals implement several systems and devices. That’s why the healthcare queue management system provides seamless and smooth integration with third-party systems. The software supports SSO (Single Sign-On) integration with platforms like Okta, Jumpcloud, Office 365, and Google Authenticator. Integration with Plato and Eliteplus HIS (Hospital Information System) is also possible.
Furthermore, a big digital screen can be attached to hospitals with the queue management system. These screens are used to show the queue status and estimated waiting time of each patient.
Additionally, healthcare pointers and different advertisements for scientific medical doctor’s recommendations can be displayed. This reduces the perceived waiting time of patients waiting for their turn at the health center.
Conclusion
Patients never enjoy waiting in lines as this wastes their time and frustrates them, encouraging them to leave the premises. For this reason, it is important to execute digital healthcare solutions at hospitals. It simplifies every task from booking the appointment to record-keeping and creates a positive reputation among patients.
